Appliance Refrigeration Repair Technician
Location: Fort Worth, TX | Job Type: Full-time
About Guinco Service
Founded in 1997, Guinco Service is a premier, family-owned appliance repair company. We are an exclusive Factory Certified Care provider for the Whirlpool Corporation family of brands (Whirlpool, Maytag, KitchenAid, Jenn-Air, Amana). Our motto is "Let our family help yours," and that applies to our employees just as much as our customers. We provide a collaborative, supportive, and team-oriented setting where you can build a long-term career.
Why Join the Guinco Family?
We know that for a technician, the support team behind you is just as important as the tools in your hand. We have built a system designed to help you succeed:
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Stop Chasing Parts: We perform in-office part pre-screens and pre-order parts for most calls before you ever arrive.
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Fully Stocked Support: You are backed by a fully stocked warehouse with inventory supported by the nation’s two largest appliance parts distributors.
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Paperless Workflow: We are 100% paperless—all service orders, technical data, and routing are handled electronically via company-issued iPads.
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Home-Based Dispatch: Start your day from your driveway. You dispatch directly from your home to customer locations.
Exceptional Benefits & Compensation
We offer a competitive pay structure based on experience, market location, and skills. In addition to steady work volume, we offer a comprehensive benefits package:
Health & Wellness
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Health, Dental, & Vision Insurance: 50% of premiums paid by the company for employees.
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Health Savings Account (HSA): Includes company contributions.
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Family Support: Paid Maternity & Paternity Leave.
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Insurance: Company-Paid Life Insurance/AD&D, with voluntary Critical Illness, Accident, and Hospital Indemnity options.
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Disability: Long Term Disability coverage.
Financial & Future
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401(k): Retirement plan with company match.
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Time Off: Paid Time Off (PTO), Holiday Pay, and Bereavement Leave.
Tools & Equipment
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Company Vehicle: Take-home vehicle provided.
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Expenses Covered: Gas card and vehicle maintenance covered.
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Tech: iPad and truck stock provided.
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Uniforms: Company-provided.
Key Responsibilities
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Diagnose & Repair: Accurately diagnose and repair residential home appliances (Refrigeration, Cooking, Cleaning, Laundry) to manufacturer standards.
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Customer Service: Maintain a high level of customer satisfaction through effective communication and a professional demeanor.
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Digital Management: Utilize a company-issued iPad to process repair records, reference technical information, collect payments, and issue receipts electronically.
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Decision Making: Make timely, independent decisions regarding repairs while working within a supportive team structure.
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Communication: Effectively communicate with customers, technical support, dispatch, routing, and management.
Qualifications & Requirements
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Experience: 2+ years of experience as a Full Line Appliance Repair Technician (Refrigeration, Cooking, Cleaning, Laundry) is required.
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Physical Ability: Capable of lifting or maneuvering 50 pounds and occasionally up to 125 pounds.
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Screening: Willing to undergo a pre-employment drug screen, criminal background check, and driver’s license check.
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Attitude: Enthusiastic, reliable, and customer-service focused.
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Technical Skills: Basic computer/tablet skills and strong mechanical aptitude.